This document describes how a person can declare JSP online, employment or with help from a Service Officer utilizing Assisted Customer Claim (ACC).

JSP eligibility and when to claim

Customers need to claim as soon as possible online via the Services Australia website.

To receive JSP an individual must:

- be of qualifying age for JSP

• fulfill Australian residence requirements for JSP
• be jobless, and
• searching for work and going to participate in activities that increase their opportunities of finding a job, or
• unable to work, study or look for work due to medical condition, health problem or injury, or
• utilized or studying full-time and are unable to carry out these due to a medical condition, illness or injury and have a task or study to go back to
  
  If the consumer has suggested they are unable to work due to a short-term inability, see Customers claiming JobSeeker Payment (JSP)/ Youth Allowance (YA) (Incapacitated).
  
  Disability Support Payment (DSP) sus/can RTW clients declaring JSP
  
  A DSP customer whose payments have been suspended/ cancelled go back to work (RTW) can claim an alternate payment when:
  
  - they are still working 30 or more hours per week, and
• their income falls below the JSP earnings test cut-off
  
  For example, a self-employed DSP client is still working 30 hours weekly, employment but their earnings has actually lowered. See Rates and Thresholds.
  
  In all cases, inspect if the consumer is eligible to have their DSP renewed before looking at another payment. See Commencing or returning to work or self-employment Disability Support Pension (DSP).
  
  Early declares for JSP
  
  Customers can lodge an early claim for JSP approximately 13 weeks before the very first day of eligibility. On the day they become certified they need to offer their savings account balances, proof of income and work separation information.
  
  Customers can start an early claim online. They will be able to finish Your personal information, Your scenarios and Your monetary details.
  
  If making an early claim after a break in payment of 39 weeks or less, the customer will have less concerns to answer in the online claim.
  
  Customers can not complete Review and Confirm, Next actions or submit the claim online till within 14 days of being eligible for JSP. They will get a tip alert 2 week before the eligibility date.
  
  A detained person may lodge a claim approximately 3 weeks before release from prison. These claims are ruled out early claims as the customer is qualified but not payable when they declare.
  
  Customers transferring from an existing earnings assistance payment can lodge an early claim as much as 28 days before the date of qualification.
  
  Online claims
  
  Customers need to produce a myGov account and connect their Centrelink online account to it.
  
  Once the customer has connected their Centrelink online account to myGov, to begin an online claim for JSP they need to:
  
  - indication in to myGov and access their connected Centrelink online account
• guarantee their personal details are correct. From the menu, choose the My information > Personal and contact details > My profile to make updates
• from the menu, select Payments and claims > Claims > Make a claim. For more details, see Claiming JSP online table in the Self-managed tab
  
  Customers claiming or transferring to JSP will see a lowered concern set as part of their online claim if they are:
  
  - currently in receipt of an earnings support payment, or
• have actually cancelled from payment in the last 52 weeks
  
  Streamlined claims
  
  In many cases, a task exists to the customer on their Centrelink online account homepage approximately 28 days prior to losing certification for their existing payment.
  
  The task will enable the consumer to undertake a streamlined claim process to submit a claim for JSP.
  
  See Transfer to JobSeeker Payment (JSP) from another payment.
  
  Assisted Customer Claims (ACC)
  
  ACC can be used for employment clients deemed unable or inappropriate to finish an online claim or nominees. ACC ought to also be used in circumstances where a paper claim for Jobseeker Payment (SU716) is lodged at service centres, via uploaded files, post or fax. See Claim lodgement of Centrelink Claims.
  
  ' Channel Hopping' within ACC implies:
  
  - the customer can start a claim online and a Service Officer can take it over, or
• a Service Officer can help a consumer begin a claim which can then be finished by the consumer in their Centrelink online account
  
  Remote clients
  
  If the customer resides in a remote area and generally uses a representative, Remote Service Centre, employment or phone to do business and is unable or unsuitable to finish an online claim, the customer needs to be transferred to the Remote Claims Processing (RCP) to begin their ACC.
  
  The Remote Claims Processing (RCP) team offers specialised remote service for determined remote customers.
  
  The consumer should have:
  
  - the remote indicator revealing on the Customer Overview, or
• a domestic address in a remote place
  
  To inspect the address remains in a remote area:
  
  - search the town name in Office Locator
• see the Towns Result List
• view the Remoteness column
  
  Customers with candidate arrangements
  
  Correspondence candidates can send an online claim for JSP on behalf of their principal.
  
  If a correspondence nominee contacts to declare JSP on behalf of their principal, provide an online claim first. If they decline the online claim offer, a Service Officer should run Assisted Customer Claim (ACC) with the candidate.
  
  If a candidate is claiming on behalf of a person, motivate the nominee to help the individual claim JSP utilizing the person's Centrelink online account. If the candidate is not able or unwilling to do so, a Service Officer is to run ACC with the nominee.
  
  Claim submission exceptions
  
  In some situations, it might not be reasonable for a customer to finish all prior to sending their claim. These include exceptions when particular vulnerabilities exist, employment see Circumstances Change Monitor (CCM).
  
  Transferring to a Location of Lower Employment Prospects (MALEP)
  
  Do not undertake any MALEP evaluations. The Department of Social Services (DSS) have actually stopped briefly all Transferring to a Location of Lower Employment Prospects (MALEP) assessments.
  
  If the customer has moved address within the previous 26 weeks, Services Australia must identify if they have actually decreased their work potential customers by relocating to a brand-new location.
  
  If this is the case, the Service Officer need to examine a possible MALEP employment related exemption duration.
  
  Unemployed due to a voluntary act or misconduct
  
  If the consumer has actually voluntarily left work or been dismissed due to misconduct in the 12 weeks prior to claiming, a joblessness failure or a Joblessness Non-Payment Period (UNPP) might have taken place.
  
  Do not create compliance action till the Employment Separation Certificate (SU1) (or equivalent) and/or supporting proof is received to determine a non-compliance occasion has actually occurred.
  
  See Unemployment due to a voluntary act or misconduct.
  
  RapidConnect
  
  Most task seekers are subject to RapidConnect and are recommended of their requirements or an exemption to RapidConnect throughout their Participation Interview at the Jobseeker Online Claim Appointment.
  
  Job hunters who are qualified for a referral to a Labor force Australia or other specialist company, will have an initial visit booked during the Participation Interview. Attending this first service provider appointment is referred to as the job candidate's RapidConnect requirement.
  
  For the most part, conference RapidConnect requirements will identify the start date of the task applicant's earnings assistance payment. Note: this is subject to job hunters satisfying any waiting periods and qualification requirements.
  
  Mutual responsibility requirements
  
  The Department of Employment and Workplace Relations (DEWR) will instantly refer brand-new task applicants to the Workforce Australia online employment service. This omits task hunters residing in Community Development Program (CDP) areas.
  
  Higher rate of JSP for 55 years and over
  
  Single consumer aged 55 years and employment over who have been getting an income support payment or allowance for 9 or more constant months may be entitled to a greater rate of payment. The system will automatically calculate this and use the proper rate for eligible consumers.
  
  Single Touch Payroll (STP)
  
  Pre-filled Single Touch Payroll (STP) data may provide to clients throughout their online claim. Employer information, name and ABN, will exist to the customer if STP data is offered to the Australian Taxation Office (ATO) within 8 weeks prior to claim.
  
  Customers will have the option to verify the company within the claim. If a client validates the employer, when on payment, STP pre-filled income will be presented to the client when they report. If the customer does not confirm the employer, once on payment, the STP company may present to the client once again when they report.