We'll assist you through the claim procedure.

This guide will ask you a question and based upon your response reveal you another question or result.

Before you start, inspect if you're eligible for employment JobSeeker Payment.

2: Do you have a JobSeeker Payment claim in progress?

3: You can track your claim for JobSeeker Payment

You may need to provide supporting documents to advance your claim.

We'll let you know the result of your claim. We'll send out a message to your myGov Inbox.

If you do not get electronic letters, we'll send you a letter in the mail.

If you think we've made a mistake you can ask us to evaluate our choice.

We can assist if you remain in monetary hardship or require unique help while we process your claim.

4: Are you declaring JobSeeker Payment on your own?

5: Do you have a Candidate arrangement in place?

To claim on someone else's behalf you should be authorised.

The person you're claiming for should choose you to be their Centrelink Correspondence Nominee.

6: Adding a Nominee plan

You require to have a plan in place to declare on somebody else's behalf.

The individual you're declaring for will need to start the procedure. Read about how to include a Nominee plan using your online account.

7: Do you wish to claim online?

The simplest way is to declare online.

8: You can declare over the phone

If you can't declare online, call us on the Centrelink Employment Services line.

You do not need to go to a service centre to make a claim. If you're feeling unhealthy, or require to isolate yourself in your home, please do not visit our service centres.

9: Do you have a myGov account?

10: Do you have a Centrelink Customer Reference Number (CRN)?

11: Create a myGov account and employment link Centrelink to claim

To declare a payment you require a myGov account linked to Centrelink. If you don't have a myGov account, it's easy to produce one.

To link Centrelink you'll need your Centrelink Customer Reference Number (CRN).

Go to myGov

12: Link Centrelink with your CRN and make your claim

To claim a payment you need Centrelink linked to your myGov account. If you have a CRN you can link Centrelink to your myGov account.

Follow these actions to connect to Centrelink and make a claim.

1. In myGov, choose View and link services.

1. Under Link a service find Centrelink and select Link.
2. Select I have a CRN and follow the prompts to link Centrelink to your myGov account.
3. Select Centrelink from your linked services.
4. Select Make a claim or view claim status, then Make a claim.
5. Under Job Seekers choose Get going.
6. Select Apply for JobSeeker Payment then follow the prompts to complete your claim.
   
   13: Create a myGov account and show who you are to link to Centrelink
   
   To claim a payment you need a Centrelink online account linked to myGov. If you do not have a myGov account, it's easy to create one.
   
   Follow these actions.
   
   1. Go to myGov and choose Create an account.
7. Read the Terms of use. If you accept the terms, choose I concur.
8. Enter your email address, then verify this address utilizing a code we email to you. Your myGov account need to use a special email address. You can't utilize the same email for another myGov account.
9. Enter your mobile number, if you have one. If you get in a number you'll get a code sent to it each time you check in to your myGov account.
10. Create a password and 3 secret questions and go into responses.
11. You have actually produced your myGov account, employment select Continue to myGov.
    
    After you show who you are through myGov by entering some information about you, you'll get a CRN. We'll examine if you already have a CRN or create one and link Centrelink to your myGov account.
    
    14: Prove who you are to connect Centrelink
    
    1. In myGov, select Continue from the Government support for Coronavirus alert.
12. Select I require a CRN.
13. Follow the prompts to enter your identity information.
14. Enter details from your Medicare card.
15. Enter some personal information and we'll examine them versus our records.
16. We'll link Centrelink to your myGov account and you'll then have a Centrelink online account.
17. You'll require identity details from one of these files: - current Australian passport
18. Australian birth certificate
19. Australian citizenship certificate
20. Australian visa.
    
    You'll also need identity information from among these documents:
    
    - Australian chauffeur licence
21. ImmiCard released by the Department of Home Affairs
22. Australian Citizenship by Descent Certificate.
    
    You can now begin your claim for a payment. Before you can submit your claim, you'll require to check out a service centre to finish our identity requirements. You'll need to offer us an acceptable image identity file as well as any other files we may request.
    
    If you can't prove who you are online to get a CRN, call us on the Centrelink Employment Services Line.
    
    15: How to declare after you develop your myGov account and link to Centrelink
    
    16: Is your myGov account linked to Centrelink?
    
    You need to connect your myGov account to Centrelink to make your claim.
    
    17: Do you have a Centrelink Customer Reference Number (CRN)?
    
    If you don't have one or can't remember your Centrelink Customer Reference Number (CRN), choose No.
    
    18: Check in to myGov and show who you are to connect Centrelink
    
    To declare a payment online, you'll need to do both the following:
    
    - link your Centrelink online account to myGov
23. prove your identity to Centrelink.
    
    You can do both of these with a strong Digital Identity.
    
    myGovID is currently the only Digital Identity company that offers the strong level Digital Identity needed for employment Centrelink.
    
    Download and utilize the myGovID app to get a strong level Digital Identity. You'll need to enter your individual details, information from your identity files and verify your photo.
    
    Learn how to establish the myGovID app on the myGovID website.
    
    Once you have a strong level Digital Identity, follow these steps to connect Centrelink and prove your identity.
    
    1. Check in to myGov.
24. Select View and link services, then select Centrelink.
25. Give your consent to share your information with Centrelink.
26. Select No to Do you have or know your CRN?
27. Select Get going in the Digital Identity (Recommended) box.
28. Connect your Digital Identity to myGov.
29. Enter other details about you.
    
    If you can't prove your identity online, call us on the Centrelink Employment Services line.
    
    19: How to claim after connecting Centrelink to your myGov
    
    Once your Centrelink online account is linked to myGov, you can use online.
    
    1. Sign in to myGov.
30. Select Make a claim or view claim status, then Make a claim.
31. Under Job Seekers choose Get going.
32. Select Get JobSeeker Payment then follow the prompts to finish your claim.
    
    20: Check in to myGov and make a claim in Centrelink
    
    If your Centrelink online account is linked to myGov, you can apply online.
    
    To do this:
    
    1. Check in to myGov.
33. Select Make a claim or view claim status, then Make a claim.
34. Under Job Seekers choose Get going.
35. Select Look For JobSeeker Payment and follow the prompts to finish your claim.
    
    We'll inform you if you require to do anything else to complete your claim. We may ask you submit supporting files to send your claim.
    
    You can finish these steps up to 13 weeks before your circumstances change. You can then submit your claim 14 days before your circumstances change. We'll call you to remind you to do this.
    
    21: Sign in to myGov and link to with your CRN to declare
    
    To declare a payment you need a Centrelink online account linked to myGov. When you have a CRN we can develop a Centrelink online represent you and link it to your myGov.
    
    Follow these steps:
    
    1. Check in to myGov.
36. Select View and link services, then choose Centrelink.
37. Select I have a CRN and follow the prompts to connect Centrelink to your myGov account.
38. Select Centrelink from your linked services.
39. Select Make a claim or view claim status, then Make a claim.
40. Under Job Seekers select Get started.
41. Select Look For JobSeeker Payment and follow the prompts to finish your claim.
    
    We'll inform you if you require to do anything else to finish your claim. We might ask you for supporting files to submit your claim.
    
    22: After you declare by phone
    
    We'll call you if we require more details.
    
    We'll send you a letter to let you understand your claim outcome. If your claim achieves success, we'll let you know:
    
    - when you'll get your very first payment
42. just how much you'll get.
    
    23: After you declare online
    
    After you send your claim online, you'll get a receipt informing you:
    
    - the ID variety of your claim
43. the date we estimate your claim will be total.
    
    If your Centrelink online account is connected to myGov, check in now to track your claim online.
    
    Check in to myGov
    
    You can also utilize the Express Plus Centrelink mobile app.
    
    If you do not concur with our choice call us on the Centrelink Employment Services line. If you still do not concur, you can ask us to evaluate our choice.
    
    To do your company with us, produce a myGov account and link it to Centrelink.
    
    You need to show your identity before you declare a payment or service.
    
    When you declare a payment or employment service, employment we'll ask you for some documents to support your claim.
    
    If you or your partner quit working, or change from full-time to casual work we'll need an Employment Separation Certificate from you in some scenarios.
    
    You can ask someone to act for you with Medicare, Centrelink, employment aged care or Child Support. You can authorise them to talk to us, upgrade your information and get payments for you.