We'll assist you through the claim process.

This guide will ask you a concern and based upon your answer reveal you another concern or result.

Before you begin, examine if you're qualified for JobSeeker Payment.

2: Do you have a JobSeeker Payment claim in progress?

3: You can track your claim for employment JobSeeker Payment

You might require to provide supporting files to progress your claim.

We'll let you know the outcome of your claim. We'll send a message to your myGov Inbox.

If you do not get electronic letters, we'll send you a letter in the mail.

If you believe we've slipped up you can ask us to evaluate our choice.

We can help if you're in financial difficulty or require unique help while we process your claim.

4: Are you declaring JobSeeker Payment for yourself?

5: Do you have a Nominee arrangement in place?

To claim on someone else's behalf you must be authorised.

The person you're declaring for need to nominate you to be their Centrelink Correspondence Nominee.

6: Adding a Nominee plan

You need to have an arrangement in location to declare on somebody else's behalf.

The individual you're claiming for will require to start the procedure. Check out how to include a Nominee arrangement using your online account.

7: Do you want to declare online?

The most convenient way is to declare online.

8: You can claim over the phone

If you can't claim online, call us on the Centrelink Employment Services line.

You do not need to go to a service centre to make a claim. If you're feeling unhealthy, or need to isolate yourself at home, please do not visit our service centres.

9: Do you have a myGov account?

10: Do you have a Centrelink Customer Reference Number (CRN)?

11: Create a myGov account and link Centrelink to declare

To declare a payment you require a myGov account connected to Centrelink. If you don't have a myGov account, it's easy to develop one.

To connect Centrelink you'll need your Centrelink Customer Reference Number (CRN).

Go to myGov

12: Link Centrelink with your CRN and make your claim

To claim a payment you need Centrelink linked to your myGov account. If you have a CRN you can connect Centrelink to your myGov account.

Follow these steps to link to Centrelink and make a claim.

1. In myGov, choose View and link services.

1. Under Link a service find Centrelink and choose Link.
2. Select I have a CRN and follow the prompts to connect Centrelink to your myGov account.
3. Select Centrelink from your connected services.
4. Select Make a claim or view declare status, then Make a claim.
5. Under Job Seekers choose Begin.
6. Select Obtain JobSeeker Payment then follow the prompts to finish your claim.
   
   13: Create a myGov account and show who you are to link to Centrelink
   
   To declare a payment you require a Centrelink online account linked to myGov. If you do not have a myGov account, it's easy to create one.
   
   Follow these steps.
   
   1. Go to myGov and choose Create an account.
7. Read the Regards to usage. If you to the terms, select I agree.
8. Enter your e-mail address, then confirm this address utilizing a code we email to you. Your myGov account need to utilize an unique email address. You can't use the same e-mail for another myGov account.
9. Enter your mobile number, if you have one. If you get in a number you'll get a code sent out to it each time you sign in to your myGov account.
10. Create a password and 3 secret questions and go into responses.
11. You've created your myGov account, employment select Continue to myGov.
    
    After you show who you are through myGov by entering some information about you, you'll get a CRN. We'll inspect if you currently have a CRN or produce one and link Centrelink to your myGov account.
    
    14: Prove who you are to link Centrelink
    
    1. In myGov, select Continue from the Government assistance for Coronavirus alert.
12. Select I require a CRN.
13. Follow the prompts to enter your identity information.
14. Enter information from your Medicare card.
15. Enter some individual details and we'll examine them against our records.
16. We'll connect Centrelink to your myGov account and you'll then have a Centrelink online account.
17. You'll require identity details from among these files: - present Australian passport
18. Australian birth certificate
19. Australian citizenship certificate
20. Australian visa.
    
    You'll likewise require identity information from one of these files:
    
    - Australian chauffeur licence
21. ImmiCard issued by the Department of Home Affairs
22. Australian Citizenship by Descent Certificate.
    
    You can now start your claim for a payment. Before you can send your claim, you'll need to visit a service centre to finish our identity requirements. You'll need to provide us an appropriate photo identity file as well as any other documents we might request.
    
    If you can't prove who you are online to get a CRN, call us on the Centrelink Employment Services Line.
    
    15: How to declare after you produce your myGov account and link to Centrelink
    
    16: Is your myGov account linked to Centrelink?
    
    You need to link your myGov account to Centrelink to make your claim.
    
    17: Do you have a Centrelink Customer Reference Number (CRN)?
    
    If you do not have one or can't remember your Centrelink Customer Reference Number (CRN), select No.
    
    18: Check in to myGov and prove who you are to connect Centrelink
    
    To declare a payment online, you'll need to do both the following:
    
    - link your Centrelink online account to myGov
23. prove your identity to Centrelink.
    
    You can do both of these with a strong Digital Identity.
    
    myGovID is presently the only Digital Identity company that offers the strong level Digital Identity required for Centrelink.
    
    Download and utilize the myGovID app to get a strong level Digital Identity. You'll need to enter your individual details, details from your identity documents and validate your picture.
    
    Find out how to establish the myGovID app on the myGovID site.
    
    Once you have a strong level Digital Identity, follow these steps to link Centrelink and employment show your identity.
    
    1. Check in to myGov.
24. Select View and link services, then select Centrelink.
25. Give your consent to share your information with Centrelink.
26. Select No to Do you have or know your CRN?
27. Select Start in the Digital Identity (Recommended) box.
28. Connect your Digital Identity to myGov.
29. Enter other information about you.
    
    If you can't prove your identity online, call us on the Centrelink Employment Services line.
    
    19: How to declare after linking Centrelink to your myGov
    
    Once your Centrelink online account is connected to myGov, you can use online.
    
    1. Check in to myGov.
30. Select Make a claim or view declare status, then Make a claim.
31. Under Job Seekers select Start.
32. Select Request JobSeeker Payment then follow the triggers to complete your claim.
    
    20: Check in to myGov and make a claim in Centrelink
    
    If your Centrelink online account is connected to myGov, you can apply online.
    
    To do this:
    
    1. Check in to myGov.
33. Select Make a claim or view claim status, then Make a claim.
34. Under Job Seekers select Begin.
35. Select Obtain JobSeeker Payment and follow the prompts to complete your claim.
    
    We'll tell you if you need to do anything else to finish your claim. We might ask you submit supporting documents to submit your claim.
    
    You can complete these steps up to 13 weeks before your circumstances alter. You can then send your claim 2 week before your circumstances change. We'll contact you to advise you to do this.
    
    21: Sign in to myGov and link to Centrelink with your CRN to claim
    
    To declare a payment you need a Centrelink online account linked to myGov. When you have a CRN we can develop a Centrelink online account for you and connect it to your myGov.
    
    Follow these steps:
    
    1. Sign in to myGov.
36. Select View and link services, then select Centrelink.
37. Select I have a CRN and follow the prompts to link Centrelink to your myGov account.
38. Select Centrelink from your connected services.
39. Select Make a claim or view claim status, then Make a claim.
40. Under Job Seekers select Get going.
41. Select Get JobSeeker Payment and follow the prompts to finish your claim.
    
    We'll tell you if you require to do anything else to complete your claim. We may ask you for supporting documents to send your claim.
    
    22: After you claim by phone
    
    We'll contact you if we require more details.
    
    We'll send you a letter to let you know your claim outcome. If your claim is successful, we'll let you know:
    
    - when you'll get your first payment
42. just how much you'll get.
    
    23: After you claim online
    
    After you submit your claim online, you'll get an invoice telling you:
    
    - the ID variety of your claim
43. the date we approximate your claim will be complete.
    
    If your Centrelink online account is linked to myGov, check in now to track your claim online.
    
    Sign in to myGov
    
    You can also utilize the Express Plus Centrelink mobile app.
    
    If you don't agree with our decision call us on the Centrelink Employment Services line. If you still do not concur, you can ask us to examine our decision.
    
    To do your service with us, create a myGov account and link it to Centrelink.
    
    You need to show your identity before you declare a payment or service.
    
    When you declare a payment or service, we'll ask you for some files to support your claim.
    
    If you or your partner stop work, or change from full-time to casual work we'll require an Employment Separation Certificate from you in some circumstances.
    
    You can ask someone to act for you with Medicare, Centrelink, aged care or Child Support. You can authorise them to speak to us, update your details and get payments for you.