This file describes how a person can declare JSP online, or with assistance from a Service Officer utilizing Assisted Customer Claim (ACC).

JSP eligibility and when to claim

Customers ought to declare as quickly as possible online through the Services Australia website.

To receive JSP an individual must:

- be of certifying age for JSP

• fulfill Australian residence requirements for JSP
• be unemployed, and
• trying to find work and prepared to participate in activities that increase their chances of discovering a job, or
• not able to work, study or look for work due to medical condition, health problem or injury, or
• employed or studying full time and are unable to undertake these due to a medical condition, illness or injury and have a job or research study to return to
  
  If the client has actually shown they are unable to work due to a short-term inability, see Customers declaring JobSeeker Payment (JSP)/ Youth Allowance (YA) (Incapacitated).
  
  Disability Support Payment (DSP) sus/can RTW customers declaring JSP
  
  A DSP customer whose payments have been suspended/ cancelled return to work (RTW) can declare an alternate payment when:
  
  - they are still working 30 or more hours weekly, and
• their income falls below the JSP income test cut-off
  
  For example, a self-employed DSP customer is still working 30 hours each week, however their income has actually minimized. See Rates and Thresholds.
  
  In all cases, examine if the customer is eligible to have their DSP restored before looking at another payment. See Commencing or returning to work or self-employment Disability Support Pension (DSP).
  
  Early claims for JSP
  
  Customers can lodge an early claim for JSP as much as 13 weeks before the very first day of eligibility. On the day they become certified they should supply their savings account balances, evidence of earnings and employment separation details.
  
  Customers can start an early claim online. They will be able to finish Your personal details, Your situations and Your financial details.
  
  If making an early claim after a break in payment of 39 weeks or less, the customer will have less concerns to respond to in the online claim.
  
  Customers can not finish Review and Confirm, Next steps or submit the claim online till within 14 days of being qualified for JSP. They will get a pointer notice 14 days before the eligibility date.
  
  A detained individual might lodge a claim approximately 3 weeks before release from jail. These claims are not thought about early claims as the customer is qualified but not payable when they claim.
  
  Customers moving from a present income assistance payment can lodge an early claim as much as 28 days before the date of qualification.
  
  Online claims
  
  Customers should develop a myGov account and connect their Centrelink online account to it.
  
  Once the customer has linked their Centrelink online account to myGov, to start an online claim for JSP they must:
  
  - check in to myGov and access their linked Centrelink online account
• ensure their personal details are appropriate. From the menu, pick the My information > Personal and contact information > My profile to make updates
• from the menu, select Payments and claims > Claims > Make a claim. For more details, see Claiming JSP online table in the Self-managed tab
  
  Customers declaring or moving to JSP will see a minimized question set as part of their online claim if they are:
  
  - currently in receipt of an income assistance payment, or
• have actually cancelled from payment in the last 52 weeks
  
  Streamlined claims
  
  In many cases, a task is provided to the customer on their Centrelink online account homepage as much as 28 days prior to losing qualification for their present payment.
  
  The task will permit the customer to undertake a streamlined claim procedure to submit a claim for JSP.
  
  See Transfer to JobSeeker Payment (JSP) from another payment.
  
  Assisted Customer Claims (ACC)
  
  ACC can be utilized for consumers considered unable or unsuitable to complete an online claim or nominees. ACC ought to also be used in circumstances where a paper claim for Jobseeker Payment (SU716) is lodged at service centres, via uploaded files, post or fax. See Claim lodgement of Centrelink Claims.
  
  ' Channel Hopping' within ACC suggests:
  
  - the customer can begin a claim online and a Service Officer can take it over, or
• a Service Officer can assist a consumer begin a claim which can then be finished by the customer in their Centrelink online account
  
  Remote customers
  
  If the client resides in a remote location and generally uses an agent, Remote Service Centre, or phone to do service and is unable or inappropriate to finish an online claim, the consumer should be moved to the Remote Claims Processing (RCP) to begin their ACC.
  
  The Remote Claims Processing (RCP) group provides specialised remote service for job determined remote customers.
  
  The consumer needs to have:
  
  - the remote indication showing on the Customer Overview, or
• a residential address in a remote place
  
  To examine the address is in a remote location:
  
  - browse the town name in Office Locator
• view the Towns Result List
• see the Remoteness column
  
  Customers with candidate arrangements
  
  Correspondence nominees can send an online claim for JSP on behalf of their principal.
  
  If a correspondence candidate contacts to declare JSP on behalf of their principal, use an online claim initially. If they decline the online claim deal, a Service Officer should run Assisted Customer Claim (ACC) with the nominee.
  
  If a nominee is declaring on behalf of an individual, encourage the candidate to assist the person claim JSP utilizing the individual's Centrelink online account. If the nominee is not able or reluctant to do so, a Service Officer is to run ACC with the candidate.
  
  Claim submission exceptions
  
  In some circumstances, it may not be affordable for a customer to finish all Required jobs prior to submitting their claim. These include exceptions when specific vulnerabilities exist, see Circumstances Change Monitor (CCM).
  
  Transferring to a Location of Lower Employment Prospects (MALEP)
  
  Do not undertake any MALEP assessments. The Department of Social Services (DSS) have stopped briefly all Relocating to a Location of Prospects (MALEP) evaluations.
  
  If the customer has actually moved address within the previous 26 weeks, Services Australia should figure out if they have actually lowered their employment prospects by moving to a brand-new place.
  
  If this holds true, the Service Officer need to investigate a possible MALEP employment related exclusion period.
  
  Unemployed due to a voluntary act or misbehavior
  
  If the customer has actually willingly left work or been dismissed due to misbehavior in the 12 weeks prior to declaring, an unemployment failure or an Unemployment Non-Payment Period (UNPP) may have taken place.
  
  Do not create compliance action until the Employment Separation Certificate (SU1) (or equivalent) and/or supporting proof is received to recognize a non-compliance event has happened.
  
  See Unemployment due to a voluntary act or misbehavior.
  
  RapidConnect
  
  Most job hunters go through RapidConnect and are advised of their requirements or an exemption to RapidConnect throughout their Participation Interview at the Jobseeker Online Claim Appointment.
  
  Job seekers who are qualified for a referral to a Workforce Australia or other specialist supplier, will have an initial visit reserved throughout the Participation Interview. Attending this first provider visit is referred to as the task applicant's RapidConnect requirement.
  
  In a lot of cases, meeting RapidConnect requirements will determine the start date of the job applicant's income assistance payment. Note: this goes through job hunters meeting any waiting durations and qualification requirements.
  
  Mutual commitment requirements
  
  The Department of Employment and Workplace Relations (DEWR) will immediately refer brand-new job hunters to the Workforce Australia online work service. This omits task hunters residing in Community Development Program (CDP) areas.
  
  Higher rate of JSP for job 55 years and over
  
  Single client aged 55 years and over who have been receiving an earnings assistance payment or job allowance for 9 or more continuous months may be entitled to a greater rate of payment. The system will instantly compute this and use the proper rate for eligible consumers.
  
  Single Touch Payroll (STP)
  
  Pre-filled Single Touch Payroll (STP) data might present to clients during their online claim. Employer details, name and ABN, will be presented to the customer if STP data is offered to the Australian Taxation Office (ATO) within 8 weeks prior to claim.
  
  Customers will have the choice to validate the employer within the claim. If a consumer validates the employer, once on payment, STP pre-filled earnings will exist to the client when they report. If the consumer does not confirm the employer, once on payment, job the STP company might provide to the client once again when they report.