This file explains how an individual can claim JSP online, or with help from a Service Officer utilizing Assisted Customer Claim (ACC).

JSP eligibility and when to declare

Customers must declare as quickly as possible online via the Services Australia site.

To get approved for JSP an individual must:

- be of qualifying age for JSP

• meet Australian home requirements for JSP
• be jobless, and
• looking for work and ready to take part in activities that increase their chances of finding a task, or
• unable to work, study or employment search for work due to medical condition, disease or injury, or
• used or studying complete time and are unable to carry out these due to a medical condition, disease or injury and have a task or research study to go back to
  
  If the client has shown they are not able to work due to a temporary inability, see Customers declaring JobSeeker Payment (JSP)/ Youth Allowance (YA) (Incapacitated).
  
  Disability Support Payment (DSP) sus/can RTW customers declaring JSP
  
  A DSP client whose payments have actually been suspended/ cancelled go back to work (RTW) can declare an alternate payment when:
  
  - they are still working 30 or more hours per week, and
• their earnings falls below the JSP income test cut-off
  
  For example, a self-employed DSP consumer is still working 30 hours each week, however their income has minimized. See Rates and Thresholds.
  
  In all cases, examine if the client is eligible to have their DSP restored before looking at another payment. See Commencing or going back to work or self-employment Disability Support Pension (DSP).
  
  Early claims for JSP
  
  Customers can lodge an early claim for JSP as much as 13 weeks before the very first day of eligibility. On the day they end up being qualified they must offer their checking account balances, evidence of earnings and employment separation information.
  
  Customers can begin an early claim online. They will have the ability to complete Your individual details, Your situations and Your monetary information.
  
  If making an early claim after a break in payment of 39 weeks or less, the customer will have less concerns to answer in the online claim.
  
  Customers can not complete Review and Confirm, employment Next actions or send the claim online till within 14 days of being eligible for JSP. They will get a tip notification 14 days before the eligibility date.
  
  An apprehended individual might lodge a claim as much as 3 weeks before from prison. These claims are not considered early claims as the client is certified however not payable when they declare.
  
  Customers moving from a current earnings assistance payment can lodge an early claim up to 28 days before the date of credentials.
  
  Online claims
  
  Customers need to create a myGov account and connect their Centrelink online account to it.
  
  Once the client has linked their Centrelink online account to myGov, to start an online claim for JSP they need to:
  
  - sign in to myGov and access their connected Centrelink online account
• guarantee their personal information are appropriate. From the menu, select the My information > Personal and contact information > My profile to make updates
• from the menu, choose Payments and claims > Claims > Make a claim. For more information, see Claiming JSP online table in the Self-managed tab
  
  Customers declaring or moving to JSP will see a decreased concern set as part of their online claim if they are:
  
  - currently in receipt of an earnings support payment, or
• have cancelled from payment in the last 52 weeks
  
  Streamlined claims
  
  In some cases, a job exists to the customer on their Centrelink online account homepage up to 28 days prior to losing qualification for their present payment.
  
  The task will enable the client to undertake a streamlined claim process to send a claim for JSP.
  
  See Transfer to JobSeeker Payment (JSP) from another payment.
  
  Assisted Customer Claims (ACC)
  
  ACC can be utilized for consumers considered not able or inappropriate to complete an online claim or nominees. ACC ought to also be used in instances where a paper claim for Jobseeker Payment (SU716) is lodged at service centres, through uploaded documents, post or fax. See Claim lodgement of Centrelink Claims.
  
  ' Channel Hopping' within ACC indicates:
  
  - the customer can start a claim online and a Service Officer can take it over, or
• a Service Officer can assist a client start a claim which can then be completed by the consumer in their Centrelink online account
  
  Remote consumers
  
  If the client resides in a remote location and normally uses an agent, Remote Service Centre, or phone to do organization and is not able or unsuitable to finish an online claim, the consumer must be moved to the Remote Claims Processing (RCP) to begin their ACC.
  
  The Remote Claims Processing (RCP) team supplies specialised remote service for determined remote consumers.
  
  The client needs to have:
  
  - the remote indicator showing on the Customer Overview, or
• a domestic address in a remote location
  
  To check the address remains in a remote area:
  
  - browse the town name in Office Locator
• view the Towns Result List
• view the Remoteness column
  
  Customers with candidate arrangements
  
  Correspondence candidates can submit an online claim for JSP on behalf of their principal.
  
  If a correspondence nominee contacts to declare JSP on behalf of their principal, offer an online claim initially. If they decline the online claim deal, a Service Officer should run Assisted Customer Claim (ACC) with the nominee.
  
  If a candidate is declaring on behalf of a person, encourage the candidate to assist the person claim JSP utilizing the person's Centrelink online account. If the nominee is unable or unwilling to do so, a Service Officer is to run ACC with the nominee.
  
  Claim submission exceptions
  
  In some circumstances, it might not be reasonable for a consumer to complete all Required tasks prior to submitting their claim. These consist of exceptions when particular vulnerabilities exist, see Circumstances Change Monitor (CCM).
  
  Transferring to a Location of Lower Employment Prospects (MALEP)
  
  Do not carry out any MALEP evaluations. The Department of Social Services (DSS) have actually stopped briefly all Relocating to a Location of Lower Employment Prospects (MALEP) assessments.
  
  If the customer has moved address within the previous 26 weeks, Services Australia need to figure out if they have decreased their employment prospects by moving to a new place.
  
  If this is the case, the Service Officer should examine a possible MALEP work associated exclusion duration.
  
  Unemployed due to a voluntary act or employment misbehavior
  
  If the consumer has actually voluntarily left work or been dismissed due to misconduct in the 12 weeks prior to declaring, a joblessness failure or a Joblessness Non-Payment Period (UNPP) might have occurred.
  
  Do not produce compliance action up until the Employment Separation Certificate (SU1) (or equivalent) and/or supporting proof is received to recognize a non-compliance occasion has happened.
  
  See Unemployment due to a voluntary act or misbehavior.
  
  RapidConnect
  
  Most job hunters undergo RapidConnect and employment are recommended of their requirements or an exemption to RapidConnect during their Participation Interview at the Jobseeker Online Claim Appointment.
  
  Job candidates who are qualified for a referral to a Labor force Australia or other professional provider, will have an initial visit reserved throughout the Participation Interview. Attending this very first service provider consultation is called the task seeker's RapidConnect requirement.
  
  Most of the times, meeting RapidConnect requirements will determine the start date of the task applicant's income assistance payment. Note: this goes through job candidates meeting any waiting periods and certification requirements.
  
  Mutual obligation requirements
  
  The Department of Employment and Workplace Relations (DEWR) will instantly refer new job applicants to the Workforce Australia online employment service. This leaves out job candidates living in Community Development Program (CDP) regions.
  
  Higher rate of JSP for 55 years and over
  
  Single consumer aged 55 years and over who have actually been receiving an income assistance payment or allowance for 9 or more continuous months may be entitled to a greater rate of payment. The system will instantly compute this and use the proper rate for eligible customers.
  
  Single Touch Payroll (STP)
  
  Pre-filled Single Touch Payroll (STP) data might provide to consumers during their online claim. Employer details, name and ABN, will exist to the client if STP information is provided to the Australian Taxation Office (ATO) within 8 weeks prior to claim.
  
  Customers will have the alternative to confirm the company within the claim. If a consumer validates the employer, as soon as on payment, STP pre-filled income will be provided to the customer when they report. If the consumer does not verify the employer, as soon as on payment, the STP company might present to the consumer once again when they report.