We'll guide you through the claim procedure.

This guide will ask you a concern and based on your response show you another concern or outcome.

Before you start, employment examine if you're qualified for JobSeeker Payment.

2: Do you have a JobSeeker Payment claim in development?

3: You can track your claim for JobSeeker Payment

You might require to provide supporting documents to progress your claim.

We'll let you know the outcome of your claim. We'll send out a message to your myGov Inbox.

If you don't get electronic letters, we'll send you a letter in the mail.

If you believe we've slipped up you can ask us to review our choice.

We can help if you're in financial hardship or require special help while we process your claim.

4: Are you claiming JobSeeker Payment for yourself?

5: Do you have a Candidate arrangement in place?

To declare on someone else's behalf you need to be authorised.

The individual you're declaring for should nominate you to be their Centrelink Correspondence Nominee.

6: Adding a Nominee arrangement

You require to have an arrangement in place to claim on someone else's behalf.

The person you're claiming for will need to begin the process. Read about how to include a Candidate plan utilizing your online account.

7: Do you desire to claim online?

The simplest way is to claim online.

8: You can claim over the phone

If you can't declare online, call us on the Centrelink Employment Services line.

You don't require to go to a to make a claim. If you're feeling weak, or need to separate yourself in the house, please do not visit our service centres.

9: Do you have a myGov account?

10: Do you have a Centrelink Customer Reference Number (CRN)?

11: Create a myGov account and link Centrelink to declare

To claim a payment you require a myGov account connected to Centrelink. If you do not have a myGov account, it's simple to create one.

To connect Centrelink you'll need your Centrelink Customer Reference Number (CRN).

Go to myGov

12: Link Centrelink with your CRN and make your claim

To claim a payment you require Centrelink linked to your myGov account. If you have a CRN you can link Centrelink to your myGov account.

Follow these steps to connect to Centrelink and make a claim.

1. In myGov, choose View and link services.

1. Under Link a service discover Centrelink and choose Link.
2. Select I have a CRN and follow the triggers to link Centrelink to your myGov account.
3. Select Centrelink from your linked services.
4. Select Make a claim or view claim status, then Make a claim.
5. Under Job Seekers select Begin.
6. Select Obtain JobSeeker Payment then follow the prompts to complete your claim.
   
   13: Create a myGov account and prove who you are to connect to Centrelink
   
   To declare a payment you need a Centrelink online account linked to myGov. If you don't have a myGov account, it's easy to develop one.
   
   Follow these steps.
   
   1. Go to myGov and choose Create an account.
7. Read the Regards to usage. If you agree to the terms, select I concur.
8. Enter your e-mail address, then confirm this address utilizing a code we email to you. Your myGov account need to use a distinct email address. You can't utilize the very same email for another myGov account.
9. Enter your mobile number, if you have one. If you enter a number you'll get a code sent to it each time you sign in to your myGov account.
10. Create a password and 3 secret concerns and employment enter answers.
11. You have actually created your myGov account, select Continue to myGov.
    
    After you show who you are through myGov by going into some details about you, you'll get a CRN. We'll inspect if you currently have a CRN or create one and link Centrelink to your myGov account.
    
    14: Prove who you are to link Centrelink
    
    1. In myGov, choose Continue from the Government support for Coronavirus alert.
12. Select I need a CRN.
13. Follow the prompts to enter your identity details.
14. Enter information from your Medicare card.
15. Enter some individual information and we'll check them versus our records.
16. We'll link Centrelink to your myGov account and you'll then have a Centrelink online account.
17. You'll require identity information from one of these documents: - current Australian passport
18. Australian birth certificate
19. Australian citizenship certificate
20. Australian visa.
    
    You'll also require identity information from among these documents:
    
    - Australian driver licence
21. ImmiCard released by the Department of Home Affairs
22. Australian Citizenship by Descent Certificate.
    
    You can now begin your claim for a payment. Before you can send your claim, you'll require to check out a service centre to finish our identity requirements. You'll require to give us an acceptable picture identity document as well as any other documents we might ask for.
    
    If you can't prove who you are online to get a CRN, call us on the Centrelink Employment Services Line.
    
    15: How to claim after you develop your myGov account and link to Centrelink
    
    16: employment Is your myGov account connected to Centrelink?
    
    You require to link your myGov account to Centrelink to make your claim.
    
    17: Do you have a Centrelink Customer Reference Number (CRN)?
    
    If you don't have one or can't remember your Centrelink Customer Reference Number (CRN), select No.
    
    18: Check in to myGov and show who you are to connect Centrelink
    
    To declare a payment online, you'll need to do both the following:
    
    - link your Centrelink online account to myGov
23. prove your identity to Centrelink.
    
    You can do both of these with a strong Digital Identity.
    
    myGovID is presently the only Digital Identity supplier that supplies the strong level Digital Identity needed for Centrelink.
    
    Download and use the myGovID app to get a strong level Digital Identity. You'll need to enter your individual information, information from your identity files and confirm your photo.
    
    Find out how to set up the myGovID app on the myGovID site.
    
    Once you have a strong level Digital Identity, follow these actions to connect Centrelink and show your identity.
    
    1. Check in to myGov.
24. Select View and link services, then select Centrelink.
25. Give your permission to share your details with Centrelink.
26. Select No to Do you have or know your CRN?
27. Select Start in the Digital Identity (Recommended) box.
28. Connect your Digital Identity to myGov.
29. Enter other information about you.
    
    If you can't prove your identity online, call us on the Centrelink Employment Services line.
    
    19: How to claim after connecting Centrelink to your myGov
    
    Once your Centrelink online account is connected to myGov, you can apply online.
    
    1. Check in to myGov.
30. Select Make a claim or view claim status, then Make a claim.
31. Under Job Seekers select Get going.
32. Select Obtain JobSeeker Payment then follow the prompts to finish your claim.
    
    20: Sign in to myGov and make a claim in Centrelink
    
    If your Centrelink online account is connected to myGov, you can apply online.
    
    To do this:
    
    1. Sign in to myGov.
33. Select Make a claim or view claim status, then Make a claim.
34. Under Job Seekers select Get going.
35. Select Obtain JobSeeker Payment and follow the prompts to finish your claim.
    
    We'll tell you if you require to do anything else to finish your claim. We might ask you submit supporting documents to send your claim.
    
    You can complete these actions up to 13 weeks before your situations alter. You can then submit your claim 14 days before your scenarios change. We'll call you to advise you to do this.
    
    21: Check in to myGov and link to Centrelink with your CRN to claim
    
    To claim a payment you need a Centrelink online account connected to myGov. When you have a CRN we can produce a Centrelink online account for you and connect it to your myGov.
    
    Follow these steps:
    
    1. Sign in to myGov.
36. Select View and link services, then choose Centrelink.
37. Select I have a CRN and follow the prompts to link Centrelink to your myGov account.
38. Select Centrelink from your connected services.
39. Select Make a claim or view claim status, then Make a claim.
40. Under Job Seekers choose Start.
41. Select Get JobSeeker Payment and follow the triggers to finish your claim.
    
    We'll inform you if you require to do anything else to finish your claim. We might ask you for supporting files to submit your claim.
    
    22: After you declare by phone
    
    We'll call you if we require more details.
    
    We'll send you a letter to let you know your claim result. If your claim is successful, we'll let you know:
    
    - when you'll get your first payment
42. how much you'll get.
    
    23: After you declare online
    
    After you submit your claim online, you'll get an invoice informing you:
    
    - the ID variety of your claim
43. the date we estimate your claim will be complete.
    
    If your Centrelink online account is linked to myGov, check in now to track your claim online.
    
    Sign in to myGov
    
    You can likewise utilize the Express Plus Centrelink mobile app.
    
    If you do not agree with our decision call us on the Centrelink Employment Services line. If you still do not concur, you can ask us to review our decision.
    
    To do your service with us, create a myGov account and link it to Centrelink.
    
    You require to prove your identity before you claim a payment or service.
    
    When you declare a payment or service, we'll ask you for some documents to support your claim.
    
    If you or your partner stop work, or modification from full time to casual work we'll need an Employment Separation Certificate from you in some circumstances.
    
    You can ask someone to act for you with Medicare, Centrelink, aged care or Child Support. You can authorise them to speak with us, upgrade your details and get payments for you.