This file describes how an individual can claim JSP online, or with aid from a Service Officer utilizing Assisted Customer Claim (ACC).

JSP eligibility and when to declare

Customers ought to declare as quickly as possible online by means of the Services Australia website.

To get approved for JSP an individual should:

- be of certifying age for JSP

• meet Australian home requirements for JSP
• be unemployed, and
• trying to find work and ready to participate in activities that increase their opportunities of discovering a job, or
• unable to work, study or search for work due to medical condition, health problem or injury, or
• used or studying full-time and are unable to carry out these due to a medical condition, health problem or injury and work or study to go back to
  
  If the client has actually shown they are unable to work due to a short-term incapacity, see Customers claiming JobSeeker Payment (JSP)/ Youth Allowance (YA) (Incapacitated).
  
  Disability Support Payment (DSP) sus/can RTW clients claiming JSP
  
  A DSP client whose payments have actually been suspended/ cancelled return to work (RTW) can claim an alternate payment when:
  
  - they are still working 30 or more hours each week, and
• their income falls below the JSP earnings test cut-off
  
  For instance, a self-employed DSP consumer is still working 30 hours per week, but their earnings has minimized. See Rates and Thresholds.
  
  In all cases, examine if the client is qualified to have their DSP reinstated before looking at another payment. See Commencing or returning to work or self-employment Disability Support Pension (DSP).
  
  Early claims for JSP
  
  Customers can lodge an early claim for JSP up to 13 weeks before the first day of eligibility. On the day they end up being qualified they must supply their checking account balances, proof of income and work separation details.
  
  Customers can start an early claim online. They will be able to complete Your personal information, Your scenarios and Your monetary details.
  
  If making an early claim after a break in payment of 39 weeks or less, the consumer will have fewer questions to respond to in the online claim.
  
  Customers can not complete Review and Confirm, Next steps or submit the claim online till within 14 days of being eligible for JSP. They will get a pointer alert 14 days before the eligibility date.
  
  A detained person might lodge a claim approximately 3 weeks before release from jail. These claims are not considered early claims as the client is qualified but not payable when they declare.
  
  Customers transferring from a present income support payment can lodge an early claim as much as 28 days before the date of certification.
  
  Online claims
  
  Customers need to develop a myGov account and connect their Centrelink online account to it.
  
  Once the customer has actually linked their Centrelink online account to myGov, to begin an online claim for JSP they need to:
  
  - indication in to myGov and access their linked Centrelink online account
• guarantee their individual information are proper. From the menu, choose the My details > Personal and contact details > My profile to make updates
• from the menu, select Payments and claims > Claims > Make a claim. To find out more, see Claiming JSP online table in the Self-managed tab
  
  Customers declaring or moving to JSP will see a decreased question set as part of their online claim if they are:
  
  - currently in receipt of an earnings assistance payment, or
• have cancelled from payment in the last 52 weeks
  
  Streamlined claims
  
  In many cases, a task is provided to the consumer on their Centrelink online account homepage approximately 28 days prior to losing certification for their present payment.
  
  The job will allow the customer to carry out a structured claim process to send a claim for JSP.
  
  See Transfer to JobSeeker Payment (JSP) from another payment.
  
  Assisted Customer Claims (ACC)
  
  ACC can be used for customers deemed not able or inappropriate to complete an online claim or candidates. ACC should likewise be used in instances where a paper claim for Jobseeker Payment (SU716) is lodged at service centres, via uploaded files, post or fax. See Claim lodgement of Centrelink Claims.
  
  ' Channel Hopping' within ACC suggests:
  
  - the client can start a claim online and a Service Officer can take it over, or
• a Service Officer can assist a client start a claim which can then be completed by the client in their Centrelink online account
  
  Remote clients
  
  If the consumer resides in a remote location and usually utilizes a representative, Remote Service Centre, or job phone to do service and is unable or inappropriate to finish an online claim, the client should be transferred to the Remote Claims Processing (RCP) to start their ACC.
  
  The Remote Claims Processing (RCP) group supplies specialised remote service for recognized remote consumers.
  
  The customer needs to have:
  
  - the remote indication revealing on the Customer Overview, or
• a property address in a remote location
  
  To check the address remains in a remote location:
  
  - browse the town name in Office Locator
• see the Towns Result List
• view the Remoteness column
  
  Customers with candidate plans
  
  Correspondence nominees can send an online claim for JSP on behalf of their principal.
  
  If a correspondence candidate contacts to claim JSP on behalf of their principal, use an online claim initially. If they decrease the online claim deal, a Service Officer must run Assisted Customer Claim (ACC) with the nominee.
  
  If a nominee is claiming on behalf of a person, motivate the candidate to help the person claim JSP using the person's Centrelink online account. If the nominee is not able or job unwilling to do so, a Service Officer is to run ACC with the nominee.
  
  Claim submission exceptions
  
  In some circumstances, it might not be reasonable for a client to complete all Required jobs prior to submitting their claim. These include exceptions when particular vulnerabilities exist, see Circumstances Change Monitor (CCM).
  
  Relocating to an Area of Lower Employment Prospects (MALEP)
  
  Do not carry out any MALEP assessments. The Department of Social Services (DSS) have paused all Moving to a Location of Lower Employment Prospects (MALEP) evaluations.
  
  If the customer has moved address within the previous 26 weeks, Services Australia must determine if they have actually reduced their employment prospects by relocating to a brand-new area.
  
  If this holds true, the Service Officer need to investigate a possible MALEP work associated exemption period.
  
  Unemployed due to a voluntary act or misconduct
  
  If the customer has voluntarily left work or been dismissed due to misconduct in the 12 weeks prior to declaring, a joblessness failure or an Period (UNPP) might have occurred.
  
  Do not create compliance action until the Employment Separation Certificate (SU1) (or equivalent) and/or supporting proof is received to identify a non-compliance event has happened.
  
  See Unemployment due to a voluntary act or misconduct.
  
  RapidConnect
  
  Most job applicants undergo RapidConnect and are encouraged of their requirements or an exemption to RapidConnect throughout their Participation Interview at the Jobseeker Online Claim Appointment.
  
  Job seekers who are qualified for a recommendation to a Labor force Australia or other professional supplier, will have an initial consultation scheduled throughout the Participation Interview. Attending this very first provider consultation is known as the job applicant's RapidConnect requirement.
  
  Most of the times, meeting RapidConnect requirements will identify the start date of the job candidate's earnings assistance payment. Note: this is subject to task candidates satisfying any waiting periods and qualification requirements.
  
  Mutual obligation requirements
  
  The Department of Employment and Workplace Relations (DEWR) will automatically refer new task applicants to the Workforce Australia online employment service. This excludes task applicants living in Community Development Program (CDP) areas.
  
  Higher rate of JSP for 55 years and over
  
  Single consumer aged 55 years and over who have been receiving an income support payment or job allowance for 9 or more constant months might be entitled to a higher rate of payment. The system will automatically calculate this and use the proper rate for qualified customers.
  
  Single Touch Payroll (STP)
  
  Pre-filled Single Touch Payroll (STP) data might present to clients during their online claim. Employer details, name and ABN, will be provided to the customer if STP information is offered to the Australian Taxation Office (ATO) within 8 weeks prior job to claim.
  
  Customers will have the option to validate the employer within the claim. If a customer validates the employer, when on payment, STP pre-filled income will be provided to the customer when they report. If the customer does not validate the employer, when on payment, the STP employer may present to the client again when they report.