We'll guide you through the claim procedure.

This guide will ask you a question and based upon your response reveal you another concern or result.

Before you start, inspect if you're eligible for JobSeeker Payment.

2: Do you have a JobSeeker Payment claim in progress?

3: You can track your claim for JobSeeker Payment

You may require to supply supporting files to advance your claim.

We'll let you understand the result of your claim. We'll send a message to your myGov Inbox.

If you don't get electronic letters, we'll send you a letter in the mail.

If you think we've slipped up you can ask us to evaluate our choice.

We can help if you're in financial hardship or need special support while we process your claim.

4: Are you claiming JobSeeker Payment for yourself?

5: Do you have a Candidate plan in location?

To declare on someone else's behalf you need to be authorised.

The individual you're declaring for must choose you to be their Centrelink Correspondence Nominee.

6: Adding a Candidate arrangement

You require to have an arrangement in location to declare on someone else's behalf.

The individual you're declaring for will need to begin the process. Read about how to include a Candidate arrangement utilizing your online account.

7: Do you want to declare online?

The easiest method is to declare online.

8: You can claim over the phone

If you can't claim online, call us on the Centrelink Employment Services line.

You do not need to go to a service centre to make a claim. If you're feeling unwell, or need to isolate yourself at home, please don't visit our service centres.

9: Do you have a myGov account?

10: Do you have a Centrelink Customer Reference Number (CRN)?

11: employment Create a myGov account and link Centrelink to claim

To claim a payment you require a myGov account linked to Centrelink. If you do not have a myGov account, it's simple to create one.

To connect Centrelink you'll require your Centrelink Customer Reference Number (CRN).

Go to myGov

12: Link Centrelink with your CRN and make your claim

To claim a payment you need Centrelink connected to your myGov account. If you have a CRN you can link Centrelink to your myGov account.

Follow these steps to link to Centrelink and make a claim.

1. In myGov, choose View and link services.

1. Under Link a service discover Centrelink and choose Link.
2. Select I have a CRN and follow the prompts to link Centrelink to your myGov account.
3. Select Centrelink from your connected services.
4. Select Make a claim or view declare status, then Make a claim.
5. Under Job Seekers choose Get going.
6. Select Look For JobSeeker Payment then follow the triggers to complete your claim.
   
   13: Create a myGov account and show who you are to connect to Centrelink
   
   To declare a payment you need a Centrelink online account connected to myGov. If you don't have a myGov account, it's easy to produce one.
   
   Follow these steps.
   
   1. Go to myGov and select Create an account.
7. Read the Terms of usage. If you accept the terms, choose I concur.
8. Enter your email address, then confirm this address utilizing a code we email to you. Your myGov account need to use a special email address. You can't utilize the very same email for another myGov account.
9. Enter your mobile number, if you have one. If you get in a number you'll get a code sent out to it each time you sign in to your myGov account.
10. Create a password and 3 secret questions and enter responses.
11. You have actually produced your myGov account, choose Continue to myGov.
    
    After you prove who you are through myGov by going into some details about you, you'll get a CRN. We'll inspect if you currently have a CRN or develop one and link Centrelink to your myGov account.
    
    14: Prove who you are to connect Centrelink
    
    1. In myGov, choose Continue from the Government assistance for Coronavirus alert.
12. Select I require a CRN.
13. Follow the triggers to enter your identity information.
14. Enter info from your Medicare card.
15. Enter some individual information and we'll check them against our records.
16. We'll connect Centrelink to your myGov account and you'll then have a Centrelink online account.
17. You'll require identity information from among these files: - current Australian passport
18. Australian birth certificate
19. Australian citizenship certificate
20. Australian visa.
    
    You'll also need identity details from among these files:
    
    - Australian driver licence
21. ImmiCard released by the Department of Home Affairs
22. Australian Citizenship by Descent Certificate.
    
    You can now begin your claim for a payment. Before you can send your claim, you'll require to check out a service centre to complete our identity requirements. You'll need to provide us an acceptable picture identity file as well as any other documents we may request.
    
    If you can't prove who you are online to get a CRN, call us on the Centrelink Employment Services Line.
    
    15: How to claim after you produce your myGov account and link to Centrelink
    
    16: Is your myGov account connected to Centrelink?
    
    You require to link your myGov account to Centrelink to make your claim.
    
    17: Do you have a Centrelink Customer Reference Number (CRN)?
    
    If you do not have one or can't remember your Centrelink Customer Reference Number (CRN), select No.
    
    18: Check in to myGov and show who you are to connect Centrelink
    
    To claim a payment online, you'll require to do both the following:
    
    - link your Centrelink online account to myGov
23. show your identity to Centrelink.
    
    You can do both of these with a strong Digital Identity.
    
    myGovID is presently the only Digital Identity service provider that provides the strong level Digital Identity required for Centrelink.
    
    Download and utilize the myGovID app to get a strong level Digital Identity. You'll require to enter your individual information, details from your identity files and confirm your picture.
    
    Find out how to establish the myGovID app on the myGovID website.
    
    Once you have a strong level Digital Identity, follow these steps to connect Centrelink and prove your identity.
    
    1. Sign in to myGov.
24. Select View and link services, then choose Centrelink.
25. Give your consent to share your information with Centrelink.
26. Select No to Do you have or know your CRN?
27. Select Start in the Digital Identity (Recommended) box.
28. Connect your Digital Identity to myGov.
29. Enter other information about you.
    
    If you can't prove your identity online, call us on the Centrelink Employment Services line.
    
    19: How to declare after connecting Centrelink to your myGov
    
    Once your Centrelink online account is connected to myGov, you can apply online.
    
    1. Check in to myGov.
30. Select Make a claim or view declare status, then Make a claim.
31. Under Job Seekers select Get begun.
32. Select Apply for JobSeeker Payment then follow the prompts to complete your claim.
    
    20: Sign in to myGov and make a claim in Centrelink
    
    If your Centrelink online account is connected to myGov, you can apply online.
    
    To do this:
    
    1. Check in to myGov.
33. Select Make a claim or view declare status, then Make a claim.
34. Under Job Seekers choose Start.
35. Select Get JobSeeker Payment and follow the triggers to finish your claim.
    
    We'll inform you if you to do anything else to finish your claim. We may ask you send supporting documents to submit your claim.
    
    You can complete these steps up to 13 weeks before your situations change. You can then send your claim 2 week before your circumstances alter. We'll contact you to remind you to do this.
    
    21: Sign in to myGov and link to Centrelink with your CRN to claim
    
    To claim a payment you need a Centrelink online account connected to myGov. When you have a CRN we can develop a Centrelink online account for you and link it to your myGov.
    
    Follow these actions:
    
    1. Check in to myGov.
36. Select View and link services, then choose Centrelink.
37. Select I have a CRN and follow the prompts to connect Centrelink to your myGov account.
38. Select Centrelink from your linked services.
39. Select Make a claim or view declare status, then Make a claim.
40. Under Job Seekers choose Begin.
41. Select Request JobSeeker Payment and follow the triggers to complete your claim.
    
    We'll inform you if you require to do anything else to complete your claim. We might ask you for supporting documents to submit your claim.
    
    22: After you claim by phone
    
    We'll call you if we need more details.
    
    We'll send you a letter to let you understand your claim outcome. If your claim is effective, we'll let you know:
    
    - when you'll get your very first payment
42. how much you'll get.
    
    23: After you claim online
    
    After you send your claim online, you'll get a receipt informing you:
    
    - the ID variety of your claim
43. the date we approximate your claim will be complete.
    
    If your Centrelink online account is linked to myGov, sign in now to track your claim online.
    
    Sign in to myGov
    
    You can likewise use the Express Plus Centrelink mobile app.
    
    If you do not agree with our choice call us on the Centrelink Employment Services line. If you still do not concur, employment you can ask us to review our choice.
    
    To do your service with us, produce a myGov account and link it to Centrelink.
    
    You require to prove your identity before you claim a payment or employment service.
    
    When you claim a payment or service, we'll ask you for some documents to support your claim.
    
    If you or your partner quit working, or change from full time to casual work we'll need a Work Separation Certificate from you in some scenarios.
    
    You can ask someone to act for you with Medicare, Centrelink, aged care or Child Support. You can authorise them to talk to us, update your information and get payments for you.