This document discusses how a person can claim JSP online, or with help from a Service Officer using Assisted Customer Claim (ACC).

JSP eligibility and when to claim

Customers should declare as quickly as possible online through the Services Australia website.

To certify for JSP an individual must:

- be of qualifying age for JSP

• meet Australian home requirements for JSP
• be unemployed, and
• searching for work and happy to participate in activities that increase their possibilities of finding a task, or
• unable to work, study or look for work due to medical condition, health problem or injury, or
• employed or studying full time and are unable to undertake these due to a medical condition, illness or injury and work or study to go back to
  
  If the client has actually shown they are unable to work due to a short-lived incapacity, see Customers claiming JobSeeker Payment (JSP)/ Youth Allowance (YA) (Incapacitated).
  
  Disability Support Payment (DSP) sus/can RTW consumers declaring JSP
  
  A DSP consumer whose payments have actually been suspended/ cancelled go back to work (RTW) can claim an alternate payment when:
  
  - they are still working 30 or more hours per week, and
• their earnings falls below the JSP income test cut-off
  
  For example, a self-employed DSP customer is still working 30 hours per week, but their income has lowered. See Rates and Thresholds.
  
  In all cases, inspect if the consumer is qualified to have their DSP reinstated before taking a look at another payment. See Commencing or going back to work or self-employment Disability Support Pension (DSP).
  
  Early declares for JSP
  
  Customers can lodge an early claim for JSP up to 13 weeks before the first day of eligibility. On the day they end up being certified they must provide their savings account balances, proof of income and work separation details.
  
  Customers can start an early claim online. They will have the ability to complete Your individual information, Your situations and Your financial details.
  
  If making an early claim after a break in payment of 39 weeks or less, the customer will have fewer concerns to address in the online claim.
  
  Customers can not complete Review and Confirm, Next steps or send the claim online till within 14 days of being eligible for accc.rcec.sinica.edu.tw JSP. They will get a reminder alert 2 week before the eligibility date.
  
  A detained individual might lodge a claim approximately 3 weeks before release from prison. These claims are ruled out early claims as the client is qualified however not payable when they claim.
  
  Customers moving from a current earnings assistance payment can lodge an early claim up to 28 days before the date of credentials.
  
  Online claims
  
  Customers must produce a myGov account and connect their Centrelink online account to it.
  
  Once the customer has connected their Centrelink online account to myGov, to begin an online claim for JSP they should:
  
  - indication in to myGov and access their linked Centrelink online account
• guarantee their personal details are appropriate. From the menu, pick the My details > Personal and contact details > My profile to make updates
• from the menu, choose Payments and claims > Claims > Make a claim. To find out more, see Claiming JSP online table in the Self-managed tab
  
  Customers declaring or transferring to JSP will see a minimized concern set as part of their online claim if they are:
  
  - presently in receipt of an income support payment, or
• have actually cancelled from payment in the last 52 weeks
  
  Streamlined claims
  
  Sometimes, a job is presented to the consumer on their Centrelink online account homepage as much as 28 days prior to losing qualification for their present payment.
  
  The task will enable the consumer to undertake a streamlined claim process to send a claim for JSP.
  
  See Transfer to JobSeeker Payment (JSP) from another payment.
  
  Assisted Customer Claims (ACC)
  
  ACC can be utilized for customers considered unable or inappropriate to finish an online claim or candidates. ACC should likewise be utilized in circumstances where a paper claim for Jobseeker Payment (SU716) is lodged at service centres, by means of uploaded files, post or fax. See Claim lodgement of Centrelink Claims.
  
  ' Channel Hopping' within ACC indicates:
  
  - the client can begin a claim online and a Service Officer can take it over, or
• a Service Officer can help a customer begin a claim which can then be finished by the consumer in their Centrelink online account
  
  Remote customers
  
  If the consumer resides in a remote location and usually utilizes a representative, Remote Service Centre, or phone to do organization and is not able or unsuitable to complete an online claim, the client ought to be transferred to the Remote Claims Processing (RCP) to start their ACC.
  
  The Remote Claims Processing (RCP) group offers specialised remote service for determined remote customers.
  
  The client should have:
  
  - the remote indication revealing on the Customer Overview, or
• a domestic address in a remote area
  
  To inspect the address remains in a remote location:
  
  - search the town name in Office Locator
• see the Towns Result List
• view the Remoteness column
  
  Customers with candidate plans
  
  Correspondence candidates can submit an online claim for JSP on behalf of their principal.
  
  If a correspondence candidate contacts to claim JSP on behalf of their principal, provide an online claim first. If they decrease the online claim deal, a Service must run Assisted Customer Claim (ACC) with the candidate.
  
  If a nominee is declaring on behalf of an individual, encourage the candidate to assist the individual claim JSP using the person's Centrelink online account. If the candidate is not able or reluctant to do so, a Service Officer is to run ACC with the nominee.
  
  Claim submission exceptions
  
  In some scenarios, it might not be reasonable for a customer to finish all Required jobs prior to sending their claim. These consist of exceptions when specific vulnerabilities exist, see Circumstances Change Monitor (CCM).
  
  Transferring to an Area of Lower Employment Prospects (MALEP)
  
  Do not carry out any MALEP assessments. The Department of Social Services (DSS) have stopped briefly all Moving to a Location of Lower Employment Prospects (MALEP) assessments.
  
  If the consumer has moved address within the previous 26 weeks, Services Australia need to identify if they have decreased their work prospects by relocating to a brand-new location.
  
  If this holds true, the Service Officer should investigate a possible MALEP employment associated exemption period.
  
  Unemployed due to a voluntary act or misbehavior
  
  If the client has willingly left work or been dismissed due to misbehavior in the 12 weeks prior to declaring, a joblessness failure or a Joblessness Non-Payment Period (UNPP) may have happened.
  
  Do not generate compliance action until the Employment Separation Certificate (SU1) (or equivalent) and/or supporting proof is gotten to recognize a non-compliance occasion has taken place.
  
  See Unemployment due to a voluntary act or misconduct.
  
  RapidConnect
  
  Most job candidates go through RapidConnect and are recommended of their requirements or an exemption to RapidConnect during their Participation Interview at the Jobseeker Online Claim Appointment.
  
  Job seekers who are eligible for a referral to a Labor force Australia or other expert provider, will have a preliminary appointment booked during the Participation Interview. Attending this first supplier consultation is referred to as the task candidate's RapidConnect requirement.
  
  Most of the times, meeting RapidConnect requirements will determine the start date of the job hunter's earnings assistance payment. Note: this goes through job hunters satisfying any waiting periods and credentials requirements.
  
  Mutual obligation requirements
  
  The Department of Employment and Workplace Relations (DEWR) will instantly refer brand-new task candidates to the Workforce Australia online employment service. This leaves out task hunters living in Community Development Program (CDP) areas.
  
  Higher rate of JSP for 55 years and over
  
  Single client aged 55 years and over who have actually been receiving an earnings support payment or allowance for 9 or more constant months might be entitled to a greater rate of payment. The system will automatically compute this and apply the proper rate for eligible consumers.
  
  Single Touch Payroll (STP)
  
  Pre-filled Single Touch Payroll (STP) data may provide to clients throughout their online claim. Employer information, name and ABN, will be presented to the client if STP information is offered to the Australian Taxation Office (ATO) within 8 weeks prior to claim.
  
  Customers will have the alternative to verify the company within the claim. If a customer validates the employer, as soon as on payment, STP pre-filled earnings will exist to the client when they report. If the client does not validate the employer, once on payment, the STP company may provide to the client again when they report.