This document describes how an individual can claim JSP online, or with assistance from a Service Officer using Assisted Customer Claim (ACC).

JSP eligibility and when to claim

Customers ought to claim as soon as possible online through the Services Australia site.

To qualify for JSP an individual must:

- be of certifying age for JSP

• meet Australian house requirements for JSP
• be jobless, and
• searching for work and ready to participate in activities that increase their chances of discovering a task, or
• not able to work, study or search for work due to medical condition, disease or injury, or
• used or studying complete time and are unable to carry out these due to a medical condition, disease or injury and have a task or study to return to
  
  If the consumer has indicated they are not able to work due to a short-lived inability, see Customers claiming JobSeeker Payment (JSP)/ Youth Allowance (YA) (Incapacitated).
  
  Disability Support Payment (DSP) sus/can RTW customers claiming JSP
  
  A DSP customer whose payments have actually been suspended/ cancelled go back to work (RTW) can claim an alternate payment when:
  
  - they are still working 30 or more hours weekly, and
• their income falls listed below the JSP income test cut-off
  
  For example, a self-employed DSP customer is still working 30 hours each week, but their income has reduced. See Rates and Thresholds.
  
  In all cases, examine if the client is eligible to have their DSP reinstated before taking a look at another payment. See Commencing or returning to work or self-employment Disability Support Pension (DSP).
  
  Early claims for JSP
  
  Customers can lodge an early claim for JSP approximately 13 weeks before the very first day of eligibility. On the day they become qualified they must provide their bank account balances, evidence of earnings and work separation details.
  
  Customers can begin an early claim online. They will be able to complete Your personal details, Your circumstances and Your financial details.
  
  If making an early claim after a break in payment of 39 weeks or less, the client will have less concerns to answer in the online claim.
  
  Customers can not complete Review and Confirm, Next steps or submit the claim online till within 2 week of being qualified for JSP. They will get a tip alert 2 week before the eligibility date.
  
  An apprehended person might lodge a claim as much as 3 weeks before from prison. These claims are not thought about early claims as the customer is qualified however not payable when they declare.
  
  Customers transferring from a present earnings assistance payment can lodge an early claim approximately 28 days before the date of certification.
  
  Online claims
  
  Customers need to produce a myGov account and connect their Centrelink online account to it.
  
  Once the consumer has connected their Centrelink online account to myGov, to start an online claim for JSP they must:
  
  - check in to myGov and gain access to their linked Centrelink online account
• ensure their personal information are right. From the menu, choose the My information > Personal and contact information > My profile to make updates
• from the menu, choose Payments and claims > Claims > Make a claim. For additional information, see Claiming JSP online table in the Self-managed tab
  
  Customers declaring or moving to JSP will see a minimized concern set as part of their online claim if they are:
  
  - currently in invoice of an income support payment, or
• have actually cancelled from payment in the last 52 weeks
  
  Streamlined claims
  
  Sometimes, a job exists to the consumer on their Centrelink online account homepage approximately 28 days prior to losing credentials for their existing payment.
  
  The task will enable the consumer to carry out a streamlined claim procedure to send a claim for JSP.
  
  See Transfer to JobSeeker Payment (JSP) from another payment.
  
  Assisted Customer Claims (ACC)
  
  ACC can be utilized for clients considered unable or unsuitable to finish an online claim or candidates. ACC should likewise be utilized in instances where a paper claim for Jobseeker Payment (SU716) is lodged at service centres, through uploaded documents, post or fax. See Claim lodgement of Centrelink Claims.
  
  ' Channel Hopping' within ACC indicates:
  
  - the consumer can begin a claim online and a Service Officer can take it over, or
• a Service Officer can help a client begin a claim which can then be finished by the consumer in their Centrelink online account
  
  Remote customers
  
  If the consumer lives in a remote area and typically utilizes a representative, Remote Service Centre, or phone to do company and is unable or unsuitable to complete an online claim, the customer ought to be moved to the Remote Claims Processing (RCP) to begin their ACC.
  
  The Remote Claims Processing (RCP) group provides specialised remote service for identified remote consumers.
  
  The customer should have:
  
  - the remote indication revealing on the Customer Overview, or
• a property address in a remote area
  
  To check the address remains in a remote place:
  
  - search the town name in Office Locator
• view the Towns Result List
• view the Remoteness column
  
  Customers with candidate plans
  
  Correspondence candidates can send an online claim for JSP on behalf of their principal.
  
  If a correspondence nominee contacts to declare JSP on behalf of their principal, employment use an online claim first. If they decrease the online claim deal, a Service Officer should run Assisted Customer Claim (ACC) with the candidate.
  
  If a candidate is declaring on behalf of an individual, motivate the candidate to assist the person claim JSP using the individual's Centrelink online account. If the candidate is unable or reluctant to do so, a Service Officer is to run ACC with the nominee.
  
  Claim submission exceptions
  
  In some situations, it might not be sensible for a client to complete all Required jobs prior to submitting their claim. These include exceptions when particular vulnerabilities exist, see Circumstances Change Monitor (CCM).
  
  Moving to a Location of Lower Employment Prospects (MALEP)
  
  Do not carry out any MALEP assessments. The Department of Social Services (DSS) have actually stopped briefly all Transferring to a Location of Lower Employment Prospects (MALEP) evaluations.
  
  If the consumer has moved address within the previous 26 weeks, Services Australia need to determine if they have actually decreased their work prospects by moving to a new location.
  
  If this holds true, the Service Officer need to examine a possible MALEP work associated exemption duration.
  
  Unemployed due to a voluntary act or misbehavior
  
  If the client has actually willingly left work or been dismissed due to misbehavior in the 12 weeks prior to claiming, an unemployment failure or a Joblessness Non-Payment Period (UNPP) might have occurred.
  
  Do not generate compliance action up until the Employment Separation Certificate (SU1) (or comparable) and/or supporting evidence is gotten to determine a non-compliance event has actually occurred.
  
  See Unemployment due to a voluntary act or misconduct.
  
  RapidConnect
  
  Most job applicants are subject to RapidConnect and are advised of their requirements or an exemption to RapidConnect during their Participation Interview at the Jobseeker Online Claim Appointment.
  
  Job candidates who are qualified for a referral to a Labor force Australia or other professional supplier, will have a preliminary appointment booked throughout the Participation Interview. Attending this first provider appointment is called the task hunter's RapidConnect requirement.
  
  In many cases, conference RapidConnect requirements will determine the start date of the task candidate's income support payment. Note: this is subject to job hunters fulfilling any waiting periods and certification requirements.
  
  Mutual responsibility requirements
  
  The Department of Employment and Workplace Relations (DEWR) will automatically refer new job applicants to the Workforce Australia online work service. This leaves out job candidates residing in Community Development Program (CDP) areas.
  
  Higher rate of JSP for 55 years and over
  
  Single customer aged 55 years and over who have actually been receiving an income assistance payment or allowance for 9 or more continuous months may be entitled to a greater rate of payment. The system will instantly compute this and apply the suitable rate for eligible consumers.
  
  Single Touch Payroll (STP)
  
  Pre-filled Single Touch Payroll (STP) information may provide to clients throughout their online claim. Employer information, name and ABN, will be provided to the client if STP information is provided to the Australian Taxation Office (ATO) within 8 weeks prior to claim.
  
  Customers will have the choice to confirm the employer within the claim. If a customer validates the company, once on payment, STP pre-filled income will be provided to the consumer when they report. If the customer does not verify the employer, as soon as on payment, the STP employer might present to the client again when they report.