This operation must follow our instructions, otherwise the uploaded information maybe ignore. Have you already contacted Doordeer support team to describe your issue?
Please contact Doordeer support team to describe your issue first.
请您先与Doordeer支持团队联系描述您的问题。
当内网搜索不到设备时(连接不上设备时)
Connection failed! Please check your device status, and make sure your phone already connected to the same Wi-Fi with your device, then try again.
连接失败!请检查您的设备状态,并确保您的手机已与设备连接到同一Wi-Fi,然后重试。
上传成功的提示
Upload success. We are following up, please wait for our reply.
上传成功。我们正在跟进,请等待我们的答复。
1、需求描述
个人设备(单户门铃/IPC/室内机)设置页面,增加上传设备日志功能菜单。
1)操作流程
- 用户点击“Upload Error Log"(上传错误日志)菜单
- 弹出询问是否已经联系过客服,
- 如果选择否,再弹出提示用户联系客服。如果选择是,开始尝试内网连接设备(如果服务器密码错误,直接再尝试123456),如果内网连接不上设备,提示用户手机要连接到设备相同网络,然后再重试
- 连接设备下载文件并上传至不同节点的OSS地址,成功后,弹出提醒成功的提示,同时APP删除存放手机本地的日志文件。
2)日志文件的命名,及不同服务器节点的OSS存放日志地址
- 日志文件的命名
GID-YYYYMMDD-HH:MM:SS.log
- 亚洲节点
Bucket 名称:goo-asia
Bucket 域名:goo-asia.oss-ap-southeast-1.aliyuncs.com
存放设备日志的目录:http://goo-asia.oss-ap-southeast-1.aliyuncs.com/devicelog/
- 美国节点
Bucket 名称:goo-usa
Bucket 域名:goo-usa.oss-us-west-1.aliyuncs.com
存放设备日志的目录 http://goo-usa.oss-us-west-1.aliyuncs.com/devicelog/
3)文字
- 菜单文字
Upload Error Log
上传错误日志
- 询问是否已经先联系过客服
This operation must follow our instructions, otherwise the uploaded information maybe ignore. Have you already contacted Doordeer support team to describe your issue?
此操作必须遵循我们的指示,否则上载的信息可能会被忽略。您是否已经联系过Doordeer支持团队描述您的问题?
- 没联系过,提示让用户先联系客服
Please contact Doordeer support team to describe your issue first.
请您先与Doordeer支持团队联系描述您的问题。
- 当内网搜索不到设备时(连接不上设备时)
Connection failed! Please check your device status, and make sure your phone already connected to the same Wi-Fi with your device, then try again.
连接失败!请检查您的设备状态,并确保您的手机已与设备连接到同一Wi-Fi,然后重试。
- 上传成功的提示
Upload success. We are following up, please wait for our reply.
上传成功。我们正在跟进,请等待我们的答复。
Connection failed! Please check your device status, and make sure your phone already connected to the same Wi-Fi with your device, then try again.
连接失败!请检查您的设备状态,并确保您的手机已与设备连接到同一Wi-Fi,然后重试。
- 当内网搜索不到设备时(连接不上设备时),提示文字调整如下:
Connection failed! Please check your device status, and make sure your phone already connected to the same Wi-Fi with your device, then try again.
连接失败!请检查您的设备状态,并确保您的手机已与设备连接到同一Wi-Fi,然后重试。
1、需求描述
个人设备(单户门铃/IPC/室内机)设置页面,增加上传设备日志功能菜单。
1)操作流程
用户点击“Upload Error Log"(上传错误日志)菜单
弹出询问是否已经联系过客服,
如果选择否,再弹出提示用户联系客服。如果选择是,开始尝试内网连接设备(如果服务器密码错误,直接再尝试123456),如果内网连接不上设备,提示用户手机要连接到设备相同网络,然后再重试
连接设备下载文件并上传至不同节点的OSS地址,成功后,弹出提醒成功的提示,同时APP删除存放手机本地的日志文件。
2)日志文件的命名,及不同服务器节点的OSS存放日志地址
GID-YYYYMMDD-HH:MM:SS.log
Bucket 名称:goo-asia Bucket 域名:goo-asia.oss-ap-southeast-1.aliyuncs.com 存放设备日志的目录:http://goo-asia.oss-ap-southeast-1.aliyuncs.com/devicelog/
Bucket 名称:goo-usa Bucket 域名:goo-usa.oss-us-west-1.aliyuncs.com 存放设备日志的目录 http://goo-usa.oss-us-west-1.aliyuncs.com/devicelog/
3)文字
Upload Error Log
上传错误日志
This operation must follow our instructions, otherwise the uploaded information maybe ignore. Have you already contacted Doordeer support team to describe your issue?
此操作必须遵循我们的指示,否则上载的信息可能会被忽略。您是否已经联系过Doordeer支持团队描述您的问题?
Please contact Doordeer support team to describe your issue first.
请您先与Doordeer支持团队联系描述您的问题。
Connection failed! Please check your device status, and make sure your phone already connected to the same Wi-Fi with your device, then try again.
连接失败!请检查您的设备状态,并确保您的手机已与设备连接到同一Wi-Fi,然后重试。
Upload success. We are following up, please wait for our reply.
上传成功。我们正在跟进,请等待我们的答复。
Connection failed! Please check your device status, and make sure your phone already connected to the same Wi-Fi with your device, then try again.
连接失败!请检查您的设备状态,并确保您的手机已与设备连接到同一Wi-Fi,然后重试。
已改成更为仔细的错误提示加错误码。便于区分问题点
测试版本:Android_1.5.21.01.04_2021010410